Introduction Livechatinc Api
Giving your applications the name of an entire Category of software is quite a bold move. Their name”LiveChat” certainly sends out a message:”we want to shape the marketplace .” We are going to find out whether that is true. Livechatinc Api
It’s worth noting that unlike other suppliers within this space, LiveChat invoices you a concurrent user. That means one chair may be used by multiple agents, which is particularly advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. If you need more than only four topics and a complete chat history, you should have a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager at a price of $149 a month.
We realize that when you create a decision to Purchase Live Chat Software it’s important not just to see how pros assess it in their reviews, but also to discover if the real people and companies which buy it are actually happy with the product. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a broad range of social media sites. The information is then presented in an easy to digest form revealing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be armed to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools which you could use for your internet sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your team to talk to customers and potential customers directly on your websites and in real time.
There are 3 main components of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator application has cross-platform capabilities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a Wide Selection of features and Abilities, and likely the greatest number of tools one of the live chat solutions that we have reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat surveys, and more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Besides English, It’s also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become of the very outstanding enterprise chat solutions relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You can check whether they’re using shopping cart, or abandoning an arrangement –and encourage them to chat in case they do. Your helpdesk team representative can talk to more people in less time compared using a phone agent. The software can quickly create reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the speed of your team’s answers and assess how to improve the ceremony. Livechatinc Api
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk functionality with its own ticketing platform built into the platform. For this alone, you gain a significant edge over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t manage, and allows you to get rid of long queues while engaging clients with your quick replies. Its ticket management capacity allows to source tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports which can be used to identify areas that can be improved and optimized. It is possible to quantify chat duration, first reaction times, and traffic traffic. These reports, along with staffing forecast, can help you correct the number of agents to pay for all chats. Customers can also find the number of chats, attained goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you greater flexibility and management such as easily changing any portion of the chat window, both regarding looks in addition to behavior. You could also add your own social media buttons so that your customers can reach your lover page directly from discussion, and even customize agent profiles not only with names and titles but also with real photographs to get the best results. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce revenue and service that provides not just an efficient and reliable communications platform along with your customers, but also goals and revenue tracker. Embedding a few lines of code on your own sites and you are good to go, allowing a real-time tool to participate and interact with your visitors or clients, and quantifying the results of those participation. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your online business. Livechatinc Api
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a conversation from Jane. He sees in the history that she was asking for a return policy. As he expects — she would like to reunite her sneakers. As it is Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the chat because”return”.
Characteristics: discussion history, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ action on the site. He finds John Parker spends some time on a particular product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a buy. John leaves a positive comments about company’s customer service.
Features: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to understand what’s store’s return policy. She wants an answer to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she can start a chat with a live chat representative. Jane types inside her question unaware that Dave can see what she’s writing. As her query is quite a common person, Dave enters a previously saved message, therefore he does not need to write it over. Jane sends her message and inside a second she receives a link to the return policy and a complete explanation of steps she should take. She completes the conversation and rates it as good.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed yearly ) Ideal for fulltime support staff
Company Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for customer support section
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 businesses
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We were also surprised that in comparison to ClickDesk, which we had on our site before, the number of chat requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with various statuses (open, pending( solved).
It is not the cheapest live chat software but surely one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were thinking of acquiring a live chat program, I think that they would have to look no further. Livechatinc Api