Why Select Crisp? Livechatinc App
In this article I’ll cover our Experience with Crisp, why we changed, and how you can make the right decision for your business and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Livechatinc App
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat before, which shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality service and not quantity and the pricing seems to outperform the benefit. Our decision was apparent at the moment: we needed to move on.
We found 14 days background, 30 days History and history (for greater plans that this is common), here the price scaling was interesting. All live talks we attempted had that attribute, some at higher price tags, others combined with a poorly executed search feature, and so the history wasn’t accessible. With Crisp, the unlimited history is already available with their first paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake once. We can’t restrict on the contacts we create because we really want to earn contact with all of them. Endless contacts was what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They think the same way we do at Storyblokwe do not want to limit the consumer to the usage of this machine (eg. Content entries or contacts), we want to scale as their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component is available in most options we analyzed and mainly available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content based on some metrics those live talks provide. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we like to send certain emails to particular target groups and again: we really like the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of brokers
The broker chairs is kinda Intriguing, it is something you can control. You could choose one accounts for the whole team (which is cheap with the majority of options ), or you might go for a single seat for each team member. Since we like to have this personal approach to our customers the idea of using one account for the whole group was dropped immediately. We have started to compare the first paid program contrary to most of the high tier programs to observe how the cost scales again. The highest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was excellent for testing. Livechatinc App
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not actually use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools already – so we concentrated on how they work and function together with Slack. We analyzed some of them and most are actually working very well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users employing a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on such chat experience for the clients. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we compared the lower tier plans and feature with the maximum tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those feature we didn’t need but would need to cover. We’re glad to say that we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw that the listing of 8 aspects above is all you want to find your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had exactly the same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients who are searching for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that choice. If you’ve got a query or wish to inform us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Livechatinc App