Why choose Crisp? Livechatinc

In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the right decision for your company and startup as well. You will know how to compare live talks and that metrics might be significant for you too. Livechatinc

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How was that choice made?

Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.

 

What did we use before?

We’ve Used several other live chat before, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still works, but metrics that are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the benefit. Our decision was apparent at that moment: we needed to move on.

 

Chat log

We found 14 times history, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live talks we tried had that feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the background was not accessible. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.

How many contacts do we want?

We attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake once. We can not restrict on the contacts we create because we really want to make contact with all of them. Unlimited contacts was what we were looking for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:

So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do in Storyblokwe do not want to restrict the consumer to the use of this machine (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.

 

Trigger events / communications

Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a fantastic way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most solutions we analyzed and largely available in the first paid program.

 

Ability to send campaign emails

From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content according to some metrics people live talks provide. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we want to send certain mails to specific target groups and : we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.

 

Number of agents

The broker seats is kinda Interesting, it is something that you can control. You could choose one account for the entire group (which is cheap with most solutions), or you might go for a single chair for each team member. Since we want to have that personal approach to our customers the idea of using one account for the entire team was dropped immediately. We have started to compare the very first paid program contrary to most of the high tier programs to observe the way the cost scales again. The greatest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was great for testing. Livechatinc

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Software Compatibility

Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our tools – so we focused on how they operate and perform with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a few minutes.

 

Control the client via JavaScript

We are using the live chat not Only on the website but also in our application itself. Clients might want to report an issue or merely have a fast question about something, therefore the lead integration, and a possibility to initialize and hide/show the customer with JavaScript was a must-have. It had been possible with most live chats we’ve attempted, the documentation of Crisp about their JavaScript SDK is clear and well documented so that we got that running in less than 30 minutes.

 

What is Crisp?

“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to answer to your users using a simple team inbox where you can manage all your user inquiries.”

From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. Which is precisely what we were searching for as we evaluated other solutions.

 

Pricing

This one is tricky. If you browse The past few points you noticed that we compared the lower grade programs and feature with the maximum tier programs, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”end” and those feature we did not need but might have to pay for. We’re glad to say we think we have the very best fit for us, perhaps it will fit as nicely for you. We saw the listing of 8 facets above is all you need to locate your best match.

Conclusion

We made contact with incredible great people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all clients that are searching for a live chat . We’ve updated to the Crisp endless plan some time ago, and are glad that we made that choice. If you have a query or want to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Livechatinc

 

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