Why Select Crisp? Livechatinc Download
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the perfect choice for your company and startup as well. You will know how to compare live chats and which metrics might be important for you too. Livechatinc Download
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service and not quantity as well as the pricing appears to outperform the advantage. Our choice was clear at that moment: we had to move on.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live chats we tried had that feature, some at higher price tagsothers combined with a poorly executed search feature, and so the history was not available. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake already once. We can not limit on the connections we make because we actually wish to earn contact with them all. Unlimited contacts was what we were searching for (at a reasonable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the identical way we do in Storyblok, we don’t want to restrict the consumer to the usage of the system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most options we tested and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live chats offer. In all honesty, we’re not sending many emails, because we hate spam on the side. So we like to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent seats is rather Interesting, it’s something you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of solutions), or you might go for a single seat for every team member. Since we want to have this personal approach to our clients the idea of using one accounts for the whole group was dropped immediately. We’ve started to compare the very first paid program contrary to the majority of the high tier programs to observe the way the cost scales again. The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and found their greatest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for testing. Livechatinc Download
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key channels. We don’t actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our resources already – so we concentrated on how they work and perform with Slack. We analyzed some of them and most are actually working very well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the clients. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower grade programs and feature together with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months now, and changed from a competition because of the pricey”ending” and those attribute we didn’t need but might have to pay for. We are pleased to state we believe we got the very best match for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of customers who are looking for a live discussion themselves. We have updated to the Crisp endless plan a while ago, and are thankful we made that choice. If you have a query or want to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Livechatinc Download