Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Livechatinc
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I liked about the Signing up procedure is I could see just how many measures are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox part, accessible in the app’s sidebar — there territory all the incoming requests from the customers. Then, we have a segment invisibly, where you are able to view your current conversations. It looks like this:
When chatting with your Clients you can quickly check their data this handy little attribute is put on the right and it’s invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about all of the people on our site.
Speaking of visitors Your website — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, quick answer or dismiss (which, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is very basic and the other one may not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Livechatinc
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in contact with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you switch between the apps to answer. All messages from social networks appear right in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a lot of time browsing through your store on mobile, they will definitely find it rather convenient.
If that’s not sufficient, They’re throwing an API for programmers, that’s the entire documentation programmers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the industry just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports which monitor the level of your customer service.
In terms of the Plan, The whole website looks very nice and I may also say that UX does not lack in that department. There is one thing which confused me when I was on the primary site I clicked on the chat window three times, before I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that if I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a standard live chat solution, it actually will come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they are really good in what they offer, and I believe They will be scaling and supplying other plans using a larger selection of features To satisfy their future clients. Livechatinc