Why Select Crisp? Livechatinc Login
In this article I’ll cover our Experience with Crisp, the reason we changed, and how you can make the perfect choice for your company and startup as well. You may understand how to compare live chats and which metrics might be important for you also. Livechatinc Login
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality service and not quantity as well as the pricing appears to outperform the advantage. So our decision was clear at that moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), also here the price scaling was intriguing. All live chats we tried had this attribute, a few at higher price tagsothers combined with a poorly executed search feature, therefore the history was not available. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that has been wrong – we made that mistake once. We can not limit on the connections we create because we really want to earn contact with all of them. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the same way we do at Storyblok, we don’t wish to restrict the user to the usage of this machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same site for more than 30 seconds”. Those causes are a fantastic method to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we analyzed and largely available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content based on some metrics those live chats provide. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we want to send certain emails to specific target groups and again: we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent seats is rather Intriguing, it’s something you can control. You could choose one account for the entire team (which is cheap with most solutions), or you might go for a single chair for every team member. Since we want to have that personal approach to our customers the notion of using one account for the whole team was dropped instantly. We have begun to compare the very first paid program contrary to most of the high tier programs to see the way the price scales . The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest package has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was excellent for analyzing. Livechatinc Login
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our tools – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we compared the lower grade programs and attribute with the highest tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of that pricey”ending” and those attribute we didn’t need but would have to pay for. We are glad to state we think we have the very best fit for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We could have had exactly the same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all of clients who are looking for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you’ve got a question or wish to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Livechatinc Login