Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party client. There are lots of customizable facets of the tool, and having live chat available on your site is a procedure which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Livechatinc
The Live chat app is much more involved than your average customer. You will be able to observe each of those visitors that are on your website at any particular time, as well as their own IP address, their referral source, their regional time, operating system and a whole lot more. Though some of the info will be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You’re brought to a website which looks a little old fashioned. It looks like it’s full of advertisements, except it’s just a site edition of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps that you should take, like customizing your conversation messenger window, then add chat buttons for your mails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. You can also add your operator’s picture so the chat appears more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your own Site’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing chats between representatives. The other representative can follow-up the case and reply within minutes. It is helpful when an agent does not possess the knowledge to solve the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Livechatinc
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock picture which gives you the belief that everything there does not have any personality as well. The movie tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character here might not have any impact on customer service on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is your ideal option or all the plans. They offer 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information provides you an insight in what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the application, you might discover there what you need to give customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (out of additional operators) can be retrieved with this absolutely free time trial period. Provide Support won’t continually harass you if you don’t take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and support that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to provide this program a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from that point. Livechatinc