There is no reason live chat should not be easy. Livechatinc
It is all about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small businesses provide instant replies and convert more prospects.
You are not likely to locate anything mad with this tool, but that is the glory of this. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let’s have a deeper look to the live chat system to understand who it is ideal for and all of those attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it has normally favorable evaluations. We also shared its available pricing choices.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is simple to set up and navigate due to its user friendly interface. They also enjoy how the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd said they have been in a position to convince customers to commit to a buy within minutes of communicating via the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that making it hard to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you can track your traffic. For example, if you’re sitting on the Chat backend you have the ability to see which users are surfing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you know exactly what to begin talking about, and you even have the instruments for creating canned answers for specific components of your website. Livechatinc
The obvious start to this particular review is the actual chat interface. Does it feel usable for both novices and advanced users?
It all starts by revealing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees all of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the chats arrive in real-time), but in addition, it lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting so that customers know when you are online.
Implementing a chat box on your site only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box looks like before, during and following the conversation. Don’t hesitate to change about colours, set causes for as soon as the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You have the chance to decide on the default option stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who’d love to manage live chats while on the move. By way of instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all the features you would find on the regular dashboard are carried over to the cellular apps. You have settings for actually executing the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your site in real time. Your customer support is constantly managed, as it functions like texting from your phone.
The coverage is one of the strongest parts of Pure Chat, since it not only gives you the functionality for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics with time. You can track your client satisfaction to make decisions regarding your employees or to determine which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will find for live chat. By way of instance, a site is provided for reading about updates and tips, while the Guides page is full of advice on the best way best to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you a good notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also provide email support in-app and on the website for all plans. Livechatinc
Pure Chat does not have a free trial. But you don’t want one at all, since the provider offers a strong free plan that you could continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly payments bring along a broad set of characteristics you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, one site, boundless chats per month, per 1 day discussion history and native cellular apps.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats per month, per 30 day chat history, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything from the former plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the previous plan and service for ten users, five sites, an unlimited chat history and also the capacity to remove the Chat branding.
We enjoy the Free program for people just testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how employing a live chat program can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools which can assist you in keeping down expenses. In this report, we share with you some answers from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that aren’t pleased with their services. Read the following directions to find out the cancelation terms and other specifics.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ queries from anywhere.
When choosing a live chat software, it is essential that the software integrates with other software your business is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with large support teams. Livechatinc