Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your own site is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Livehelpnow
The Live chat program itself is much more involved than your average customer. You’ll be able to see each of those visitors that are on your website at any particular time, in addition to their own IP address, their referral source, their local time, operating system and much more. Though some of this information will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you install an account, You are brought to a site that looks a little old fashioned. It looks like it’s full of advertisements, but it’s just a website edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you should take, like customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. It is also possible to add your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your Website’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving representatives. The other representative can follow-up the case and reply within minutes. It is helpful when an agent does not have the knowledge to solve the instance. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Livehelpnow
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality might not have any effect on customer support on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every two months, every six months and annually. Paying annually is your best alternative or each the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor info gives you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the application, you may find there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (out of additional operators) can be accessed with this free time trial interval. Provide Support will not always harass you in the event that you don’t take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to provide this program a download, try it out for 30 days, and choose at the end of the free period if you’d like to continue from there. Livehelpnow