There is no reason live chat should not be simple. Livehelpnow
It is about connecting with your customers and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface using tools that are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program that helps small companies deliver instant replies and convert more prospects.
You are not likely to locate anything mad with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with clients who want answers fast.
So let us have a deeper look to the live chat platform to understand who it is best for and all of those attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally positive ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is easy to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a positive overview of Pure Chat on G2 Crowd stated they were in a position to convince customers to commit to a purchase within moments of communicating through the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He clarified that making it hard to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you may monitor your visitors. For instance, if you are sitting on the Chat backend you’ve got the capability to see which users are browsing your website in real-time. So if somebody is looking at a pair of shoes you sell on your website, you understand precisely what to start speaking about, and you even have the instruments for making canned answers for specific components of your website. Livehelpnow
The obvious beginning to this particular review is the actual chat interface. Does this feel useable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees all of the customer information and interactions that have occurred before. It functions just like an instant messenger, (in which the talks come in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like before, during and following the dialog. Feel free to modify around colors, set causes for when the chat box pops open and then configure the types that you need people to fill out before speaking to you.
You have the chance to go with the default stylings (which is fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for people who’d like to manage live chats while on the move. By way of instance, if you have to leave the office but still wish to provide the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are taken over to the cellular programs. You have settings for actually carrying out the chats, together with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your website in real time. Your customer service is continually managed, since it functions like texting from your phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your staff or to determine which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other solutions you’ll discover for live chat. By way of instance, a site is supplied for reading about updates and suggestions, while the Guides page is filled with advice about how to sell online, the way to handle rude customers, the way to get more live chats and more.
The FAQ page gives you a good notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email support in-app and about the website for all plans. Livehelpnow
Pure Chat doesn’t have a free trial. But you don’t want one at all, since the company offers a strong free plan that you can continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a wide set of characteristics you don’t get with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, a 1 day chat history and native mobile programs.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the former plan and support for ten users, five sites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We like the Free program for people simply testing out the machine, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this guide to find out more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can assist you in keeping down expenses. In this report, we share with you some responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that are not satisfied with their services. Read the following directions to learn the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ queries from anyplace.
When choosing a live chat software, it’s essential that the software integrates with other software your company is currently using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for testing and small operations with just a few products and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for companies with big aid teams. Livehelpnow