Why Select Crisp? Liveperson Chat
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the right choice for your company and startup as well. You will know how to compare live chats and which metrics could be significant for you too. Liveperson Chat
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their attention from a live chat to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we are looking for quality support and not quantity and the pricing seems to outperform the benefit. So our choice was clear at that moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we attempted had that attribute, some at higher price tags, others together with a badly implemented search feature, therefore the history was not available. With Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we need?
We tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we really want to earn contact with them all. Unlimited contacts was exactly what we were searching for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the same way we do at Storyblokwe do not want to restrict the consumer to the use of this machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics those live chats offer. To be honest, we’re not sending many emails, because we also hate spam on our side. So we want to send certain mails to specific target groups and again: we really enjoy the execution in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent seats is rather Interesting, it is something that you can control. You could choose one account for the entire group (which can be cheap with the majority of options ), or you could go for one chair for every team member. Since we want to get this personal approach to our customers the idea of using one accounts for the entire team was dropped immediately. We have started to compare the very first paid program contrary to the majority of the high tier plans to observe how the price scales . The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for testing. Liveperson Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our tools – so we focused on how they work and perform together with Slack. We analyzed some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for your clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we contrasted the lower tier plans and attribute together with the highest tier programs, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of that pricey”end” and those feature we did not need but would need to cover. We’re glad to say we think we have the very best fit for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We might have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all clients who are searching for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you have a query or want to inform us about your experience with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Liveperson Chat