Overview Liveperson Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and having live chat which can be found on your site is a procedure that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Liveperson Chat
The Live chat app is much more involved than your average customer. You’ll have the ability to see each of the visitors which are on your website at any particular time, in addition to their own IP address, their referral source, their regional time, working system and much more. Though some of the info will be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a site which seems somewhat old fashioned. It looks like it’s packed with advertisements, except it’s only a site edition of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps which you should take, such as customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. You can also put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Site’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She ability to transfer ongoing discussions between agents. Another agent can follow-up the situation and reply within minutes. It is useful when an agent does not have the knowledge to solve the instance. Due to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Liveperson Chat
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the belief that everything there does not have any personality as well. The video tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality might not have any impact on customer support on your website, it definitely discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is your best option or each of the plans. They provide 3 plans — little company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight into what customers are searching for. You have tons of customization options that you can use in your conversation.
If you’re not bothered by A little old expression of the program, you might discover there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of the supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and support that is provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period whether you’d like to continue from that point. Liveperson Chat