Background Liveperson Chat
There’s no reason live chat should not be simple. Liveperson Chat
It is about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores give you a far too intimidating interface with tools which are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small businesses provide instant replies and convert more leads.
You are not going to find anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the overall interface makes it quite simple to communicate with clients who want answers quickly.
So let us take a deeper look to the live chat system to understand who it is ideal for and all of those attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, full chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it has normally favorable ratings. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the program is simple to setup and navigate due to its user friendly interface. They also enjoy how the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd stated they have been able to convince customers to commit to a buy within minutes of communication through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the right time depends on how well you can monitor your visitors. By way of instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are browsing your site in real-time. So if somebody is considering a pair of shoes you sell on your site, you know exactly what to begin speaking about, and you have the tools for making canned answers for certain components of your website. Liveperson Chat
The obvious beginning to this review is the true chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your website before, the representative on the backend sees each of the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the chats come in real-time), but in addition, it lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you are available for chatting so that clients know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box appears like prior to, during and after the dialog. Feel free to change around colours, set triggers for when the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You’ve got the chance to go with the default stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d love to handle live chats while on the move. By way of example, if you need to leave the office but still want to give the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are all carried over to the mobile apps. You have settings for actually carrying out the chats, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your website in real-time. Your customer support is continually handled, as it functions like texting from the phone.
The coverage is just one of the strongest sections of Chat, since it not only provides you the functionality for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you’ll discover for live chat. By way of instance, a blog is provided for reading about updates and tips, while the Guides page is filled with advice about how best to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page offers you an idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll need to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email service in-app and on the web site for many programs. Liveperson Chat
Pure Chat does not have a free trial. However, you don’t want one at all, since the company offers a solid free plan you can continue to work with for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a broad set of characteristics that you don’t get together with the free bundle.
Let’s Look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, a one day discussion history and native cellular apps.
Starter — For $20 a month you get support for 2 users, two sites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything from the previous plan and service for five users, three sites and 90 days of chat history.
Growth — For $100 a month you get everything out of the former plan and service for ten consumers, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free program for people simply testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to find out more about how employing a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that may assist you in keeping down expenses. In this report, we discuss with you a few answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t pleased with their services. Read these directions to learn the cancelation terms and other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
When choosing a live chat software, it’s important that the program integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with big support groups. Liveperson Chat