Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a leaf above their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Liveperson
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up process is that I could see just how many measures are still left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, accessible from the program’s sidebar — there territory each of the incoming requests from your customers. Then, we have a section Chats, where you are able to view your current conversations. It looks like this:
When conversing with your Customers you can immediately check their data — this handy little attribute is put on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about all the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it includes up to five agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Liveperson
A nice addition that they Offer is what they call a Callback feature. What it does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to answer. All messages from social networks appear directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it rather convenient.
If that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the market only for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports which monitor the level of your customer services.
In terms of the Plan, The entire site looks very nice and I can even say that UX does not lack in that section. There is 1 thing which confused me though: when I was on the main site I clicked on the conversation window three times, until I understood that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I needed something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are looking for a basic live chat option, it truly does come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they provide, and I think They’ll be scaling and providing different plans with a larger selection of attributes To meet their future clients. Liveperson