There’s no reason live chat shouldn’t be easy. Liveperson
It is about connecting with your customers and giving them the best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small businesses provide instant replies and convert more leads.
You’re not going to find anything crazy with this particular tool, but that is the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers fast.
So let’s have a deeper look into the live chat system to understand who it is best for and which of the attributes are most impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and decided that it has generally favorable ratings. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the app is simple to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd stated they were able to persuade customers to commit to a purchase within moments of communication via the program. He also likes the way the tool provides them with a way to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra complained about becoming timed out with notifications. He explained that making it difficult to maintain agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can track your traffic. For instance, if you’re sitting on the Chat backend you’ve got the capability to see which users are surfing your site in real time. So if someone is looking at a pair of sneakers that you sell on your website, you understand precisely what to begin talking about, and you even have the instruments for creating canned answers for certain parts of your site. Liveperson
The obvious beginning to this review is the true chat interface. Does it feel usable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they’ve been to your website before, the agent on the backend sees all of the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the chats arrive in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a chat box on your site only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like before, during and following the conversation. Feel free to modify about colours, set causes for when the chat box pops open and configure the types that you need people to fill out before speaking to you.
You have the opportunity to go with the default stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d love to handle live chats while on the go. For instance, if you have to leave the office but still wish to give the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular programs. You have settings for actually executing the talks, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your site in real time. Your customer service is continually handled, since it functions just like texting from your cell phone.
The reporting is one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting reports, but it supplies amazing graphs and imagery for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than some of the other options you will find for live chat. For instance, a site is provided for studying about updates and suggestions, while the Guides page is filled with information on the best way to sell online, how to manage rude clients, the way to get more live chats and more.
The FAQ page gives you a good idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email service in-app and about the web site for many programs. Liveperson
Pure Chat doesn’t have a free trial. But you do not need one at all, because the provider delivers a solid free plan that you could continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly obligations bring along a wide set of features you don’t get with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, one site, boundless chats each month, a one day chat history and native cellular apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and service for five customers, three sites and 90 days of chat history.
Growing — For $100 per month you receive everything out of the former plan and service for ten consumers, five websites, an infinite chat history and the capacity to eliminate the Chat branding.
We enjoy the Free plan for people simply testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may help you keep expenses down. In this report, we share with you some responses from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following instructions to learn the cancelation terms along with other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is essential that the software integrates with other software your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with only a few goods and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with large aid groups. Liveperson