Why choose Crisp? Livesupport
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the perfect decision for your business and startup as well. You will know how to compare live chats and which metrics could be significant for you too. Livesupport
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the advantage. So our decision was apparent at the moment: we had to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was interesting. All live talks we attempted had this attribute, some at higher price tags, others together with a poorly implemented search feature, and so the history was not accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we create because we actually want to earn contact with all of them. Endless contacts was what we were looking for (at a reasonable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do in Storyblokwe do not want to limit the consumer to the use of this machine (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for more than 30 seconds”. Those causes are a good method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics those live chats offer. To be honest, we are not sending many mails, because we also hate spam on our side. So we like to send specific mails to specific target groups and : we really like the execution in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent chairs is rather Intriguing, it’s something you can control. You could choose 1 account for the entire group (which is cheap with most solutions), or you might go for a single seat for every team member. Since we want to have that personal approach to our customers the idea of using one accounts for the entire group was dropped immediately. We’ve started to compare the very first paid plan contrary to most of the high tier programs to observe how the cost scales again. The highest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was excellent for analyzing. Livesupport
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we focused on how they work and function with Slack. We analyzed some of them and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users using a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. Which is precisely what we were searching for since we evaluated other solutions.
This one is tricky. If you browse The past few points you saw that we contrasted the lower tier plans and attribute with the maximum tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those attribute we did not need but might need to pay for. We’re pleased to state we think we have the very best match for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We could have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers who are looking for a live chat . We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that choice. In case you’ve got a question or want to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or talk to us using Crisp! Livesupport