Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are many customizable facets of this particular tool, and using live chat which can be found on your site is a procedure that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Livesupport
The Live chat program is much more involved than your average client. You will have the ability to see every one of the visitors which are on your website at any given time, in addition to their own IP address, their own referral source, their regional time, operating system and a whole lot more. Though some of this information will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a website which seems somewhat old fashioned. It looks like it’s packed with ads, except it’s only a website edition of ProvideSupport. If you won’t let this disturb you too much, you may read the upcoming steps that you ought to take, like customizing your conversation messenger window, add chat buttons to your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you can customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between agents. Another agent can follow-up the situation and reply within minutes. It’s useful when an agent doesn’t have the knowledge to address the case. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Livesupport
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole website. The picture on the home page is a Stock picture which gives you the impression that everything there does not have any character too. The video tutorial I watched felt automated, like it was not the real person speaking.
I like brands with personalities. While the lack of character might have no impact on customer service on your site, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is the ideal option or all the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info provides you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old expression of the application, you may discover there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any price for 30 days. All features (out of further operators) could be accessed with this free time trial interval. Provide Support will not always harass you if you don’t take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and support that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to provide this app a download, check it out for 30 days, and decide in the end of the free period if you would like to keep from there. Livesupport