There’s no motive live chat should not be easy. Livesupport
It is about connecting with your customers and giving them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a far too intimidating interface with tools which are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small businesses deliver instant replies and convert more prospects.
You’re not going to locate anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with customers who need answers fast.
So let’s have a deeper look into the live chat platform to know who it’s ideal for and which of the features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s normally positive ratings. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review said that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy the way the tab switches into an email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd said they were in a position to persuade customers to commit to a buy within moments of communication through the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He clarified that this makes it hard to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the right time is dependent upon how well you can track your visitors. By way of instance, if you are sitting on the Chat backend you have the capability to see which users are browsing your site in real-time. So if someone is looking at a pair of sneakers that you sell on your website, you understand precisely what to begin talking about, and you have the tools for making canned answers for specific components of your website. Livesupport
The obvious start to this particular review is that the true chat interface. Does it feel usable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your site before, the agent about the backend sees all of the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (where the chats come in real time ), but it also allows you to see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like prior to, during and after the dialog. Feel free to modify about colors, set causes for as soon as the chat box pops open and then configure the forms that you want people to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d love to handle live chats while on the move. By way of example, if you have to leave the office but still wish to provide the best support on the market, you won’t have to worry about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are carried over to the mobile programs. You’ve got settings for actually executing the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer service is continually handled, since it functions just like texting from your phone.
The coverage is just one of the strongest parts of Chat, because it not only provides you the functionality for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics over time. You can track your customer satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will discover for live chat. For instance, a site is provided for studying about updates and tips, while the Guides page is filled with information about the best way to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page gives you an notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are possible and they also offer email service in-app and on the web site for all programs. Livesupport
Pure Chat doesn’t have a free trial. However, you do not need one at all, since the provider offers a strong free plan you can continue to use for as long as you want. The paid plans are reasonably priced too, along with the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for a single user, one site, unlimited chats per month, per one day discussion history and native mobile programs.
Starter — For $20 per month you get support for 2 consumers, two sites, unlimited chats each month, a 30 day chat background, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything from the former plan and service for ten users, five websites, an infinite chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for people just testing out the machine, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can assist you in keeping down expenses. In this article, we discuss with you a few answers from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not pleased with their services. Read these directions to learn the cancelation terms and other specifics.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
When choosing a live chat software, it’s important that the software integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you choose. The Free Plan is very good for testing and tiny operations with only a few products and a single rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for businesses with large aid groups. Livesupport