Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are many customizable facets of this tool, and having live chat which can be found on your own website is a procedure which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Livesupportchat
The Live chat app is much more involved than your normal client. You will be able to observe each of those visitors that are on your website at any given time, as well as their own IP address, their own referral origin, their regional time, operating system and a whole lot more. Though some of this info is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a website which seems somewhat old fashioned. It looks like it’s full of advertisements, except it’s only a website edition of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps that you ought to take, such as customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. You can also add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your own Website’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats between representatives. The other agent can follow the situation and answer within seconds. It is helpful when an agent does not have the knowledge to address the instance. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Livesupportchat
Provide Support Drawbacks
I’m not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it concerns the whole website. The image on the main page is a Stock picture which gives you the belief that everything there does not have any personality too. The movie tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality might have no effect on customer service on your site, it definitely discourages people like me by using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 months, every six months and annually. Paying annually is your best option or all of the plans. They offer 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor information provides you an insight in what customers are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old expression of the program, you may find there what you want to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All features (out of additional operators) can be retrieved with this free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of their offer, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. Livesupportchat