Why Select Crisp? Livexchat
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the right decision for your company and startup as well. You may understand how to compare live chats and which metrics might be important for you too. Livexchat
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to an”all in one company suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we are searching for quality service and not quantity and the pricing appears to outperform the advantage. So our decision was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the price scaling was interesting. All live chats we attempted had that attribute, a few at higher price tagsothers together with a poorly implemented search feature, and so the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can not restrict on the connections we create because we really want to make contact with them all. Unlimited contacts was what we were looking for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the identical way we do at Storyblok, we do not want to limit the user to the usage of this machine (eg. Content entrances or contacts), we want to scale as their team scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a good way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the very first paid program.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live talks offer. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we like to send certain mails to particular target groups and again: we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker seats is rather Intriguing, it’s something you can control. You could choose one accounts for the entire team (which is cheap with most options ), or you could go for a single seat for each team member. Since we want to have that personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We’ve begun to compare the first paid program against the majority of the high tier programs to observe how the price scales . The highest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was great for testing. Livexchat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added the majority of our resources already – so we focused on how they operate and function together with Slack. We tested some of these and many are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single station to answer to your users employing a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. That is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we contrasted the lower tier plans and attribute together with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of the expensive”end” and those feature we did not need but might have to pay for. We’re glad to say we believe we have the very best fit for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you need to locate your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers who are looking for a live discussion themselves. We’ve updated to the Crisp endless plan a while ago, and are thankful we made that decision. In case you have a question or wish to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Livexchat