Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are many customizable facets of this particular tool, and having live chat available on your website is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Livezilla
The Live chat app is a great deal more involved than your normal client. You will be able to observe each of the visitors which are on your site at any given time, in addition to their own IP address, their referral origin, their local time, operating system and much more. While some of this info will be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You are brought to a website that seems somewhat old fashioned. It seems like it’s full of advertisements, except it is only a site version of ProvideSupport. If you won’t let this bother you too much, you can read the upcoming steps that you should take, such as customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message and company’s emblem. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing discussions between representatives. The other representative can follow the situation and reply within seconds. It’s useful when an agent doesn’t have the knowledge to solve the case. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Livezilla
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The picture on the home page is a Stock image which gives you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of personality here might not have any effect on customer service on your site, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal option or all the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information provides you an insight in what clients are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the program, you may discover there what you want to give customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (outside of further operators) could be retrieved with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of charging and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this app a download, try it out for 30 days, and decide at the end of the free period whether you would like to continue from there. Livezilla