There is no reason live chat shouldn’t be easy. Livezilla
It is about connecting with your clients and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small companies deliver instant answers and convert more prospects.
You’re not likely to locate anything mad with this tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite simple to communicate with customers who want answers fast.
So let us take a deeper look to the live chat system to know who it is best for and which of those features are most impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their site. Its attributes include unlimited brokers, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally favorable evaluations. We also shared its accessible pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is easy to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches to a email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable review of Pure Chat on G2 Crowd stated they were in a position to persuade customers to commit to a buy within moments of communicating through the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Useful Unfavorable User Review
An individual who left a negative review of Chat on Capterra whined about getting timed out without notifications. He clarified that making it hard to maintain agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you may track your traffic. By way of example, if you’re sitting on the Chat backend you’ve got the ability to view which users are browsing your website in real-time. So if someone is looking at a pair of shoes you sell on your website, you understand precisely what to start talking about, and you even have the tools for making canned answers for certain parts of your site. Livezilla
The obvious beginning to this particular review is that the true chat interface. Does this feel useable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees all the customer information and interactions that have happened before. It works just like an instant messenger, (in which the talks come in real time ), but in addition, it lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting so that clients know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box appears like prior to, during and after the dialog. Don’t hesitate to modify about colors, set triggers for when the chat box pops open and then configure the types that you want people to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d like to handle live chats while on the go. For instance, if you have to leave the office but still wish to provide the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are all carried over to the cellular apps. You have settings for actually executing the talks, along with setting your availability, managing transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your site in real-time. Your customer service is constantly handled, as it works like texting from your cell phone.
The reporting is one of the strongest parts of Chat, because it not only provides you the performance for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other options you’ll discover for live chat. By way of example, a site is provided for studying about updates and tips, while the Guides page is full of information on the best way to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll need to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the service team are possible and they also offer email service in-app and about the web site for all programs. Livezilla
Pure Chat doesn’t have a free trial. However, you don’t want one at all, because the company offers a strong free plan that you could continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of features you don’t get together with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you receive support for a single user, 1 site, boundless chats per month, a 1 day discussion history and native cellular programs.
Starter — For $20 per month you receive support for two consumers, two websites, unlimited chats each month, a 30 day chat background, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the former plan and service for ten consumers, five sites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may assist you in keeping down expenses. In this report, we discuss with you some responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that are not pleased with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the program integrates with other software your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for analyzing and tiny operations with just a few goods and a single rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for businesses with large aid teams. Livezilla