Intro Local Area Chat Rooms
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are many customizable aspects of this particular tool, and having live chat available on your own site is a procedure which can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Local Area Chat Rooms
The Live chat program is much more involved than your normal customer. You’ll be able to see every one of those visitors that are on your site at any given time, in addition to their IP address, their referral origin, their regional time, working system and a whole lot more. Though some of the info is going to be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you set up an account, You are attracted to a site which seems somewhat old fashioned. It looks like it’s full of advertisements, but it’s just a website edition of ProvideSupport. If you wont let this bother you too much, you may read the next steps which you should take, such as customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats involving representatives. The other representative can follow the case and reply within seconds. It’s useful when an agent doesn’t have the knowledge to address the instance. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Local Area Chat Rooms
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole website. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the ideal option or all the plans. They provide 3 plans — little business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info provides you an insight into what customers are searching for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A little old look of the program, you may find there what you need to give customer service to your customers.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All features (outside of further operators) can be accessed with this free time trial interval. Provide Support won’t always harass you if you don’t take advantage of their supply, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” kind of charging and support that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion is to provide this program a download, check it out for 30 days, and choose at the end of the free period whether you would like to keep from there. Local Area Chat Rooms