Overview Local Chat Rooms
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the particular tool, and using live chat which can be found on your website is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Local Chat Rooms
The Live chat app is a great deal more involved than your average customer. You’ll be able to see every one of those visitors that are on your website at any particular time, as well as their own IP address, their own referral source, their regional time, working system and a whole lot more. Though some of the info is going to be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
Once you install an account, You are brought to a site which looks somewhat old fashioned. It seems like it is packed with advertisements, except it is only a site version of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps which you should take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If You Would like to match your Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats involving representatives. The other representative can follow-up the case and answer within minutes. It is helpful when an agent does not possess the knowledge to solve the instance. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Local Chat Rooms
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I overlook the personalization when it concerns the whole site. The picture on the main page is a Stock image which provides you the belief that everything there doesn’t have any personality as well. The movie tutorial I saw felt automated, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your site, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and annually. Paying annually is your best alternative or all the plans. They provide 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor info provides you an insight into what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the program, you may discover there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of additional operators) could be accessed with this absolutely free time trial interval. Provide Support won’t continually harass you if you do not take advantage of their supply, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of charging and support that is provided. None of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this app a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from there. Local Chat Rooms