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Let Us Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their logo and green background immediately made me feel calm. Well played, JivoChat! Location Address App Download
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up process is I could see just how many steps are still left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There is the Inbox part, accessible from the program’s sidebar — there territory all the incoming requests from your clients. Then, we’ve got a segment invisibly, where you can view your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this handy little attribute is placed on the right and it is useful when targeting your customers’ needs. What’s more, below we have website visitors section, informing us about all the folks on our site.
Speaking of visitors on Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast answer or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7customer service.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the only thing that’s missing is that it’s not very scalable. You’ve only two strategies: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Location Address App Download
A nice addition that they Provide is that which they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is suitable for accompanying customers on the website, and instant callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to change between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your store on mobile, they will definitely find it rather convenient.
In case that is not sufficient, They’re throwing an API for programmers, that’s the whole documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the industry just for 4 years — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that track the quality of your customer service.
Concerning the Plan, The entire website looks very nice and that I can also say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I was on the primary site , I clicked on the conversation window three times, before I understood I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always somebody online discussion!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are searching for a basic live chat solution, it truly will come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they offer, and I think They will be scaling and supplying other programs with a larger selection of features To satisfy their future customers. Location Address App Download