Introduction Love It Chat 4 U
There’s no motive live chat shouldn’t be easy. Love It Chat 4 U
It’s about connecting with your customers and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface using tools that are overkill for such a rudimentary support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that helps small companies deliver instant answers and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with clients who need answers quickly.
So let us have a deeper look into the live chat system to understand who it is best for and all of those features are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat background, widget customization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has normally favorable ratings. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is simple to set up and navigate because of its user-friendly interface. They also like the way the tab switches to an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd stated that they were able to persuade customers to commit to a buy within moments of communication via the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and market their products without the use of phone calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you may monitor your visitors. For example, if you are sitting on the Chat backend you have the capability to view which users are browsing your site in real time. So if someone is looking at a pair of shoes that you sell on your site, you know precisely what to start talking about, and you have the tools for creating canned responses for specific parts of your website. Love It Chat 4 U
The obvious beginning to this review is the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees all of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the chats come in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a chat box on your site only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the chat box appears like before, during and following the conversation. Feel free to modify about colors, set causes for as soon as the chat box pops open and configure the types that you need people to fill out before talking to you.
You’ve got the chance to decide on the default option stylings (which is nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the go. For example, if you need to leave the workplace but still wish to give the best support out there, you won’t have to worry about it using a mobile app.
Pretty much all of the features that you would find on the regular dashboard are taken over to the mobile apps. You have settings for actually executing the chats, together with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who is on your website in real-time. Your customer support is constantly handled, since it functions like texting from the phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting accounts, but it supplies amazing graphs and imagery for viewing chat metrics over time. It is possible to monitor your client satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other options you’ll discover for live chat. For instance, a site is supplied for reading about updates and tips, while the Guides page is full of advice about how best to sell online, how to handle rude clients, how to get more live chats and more.
The FAQ page gives you an idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to need to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also offer email support in-app and on the website for many programs. Love It Chat 4 U
Pure Chat doesn’t have a free trial. However, you don’t want one at all, since the provider delivers a strong free plan you could continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly obligations bring along a broad set of features you don’t get together with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 website, unlimited chats each month, a one day chat history and native mobile apps.
Starter — For $20 per month you receive support for 2 users, two websites, unlimited chats each month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the former plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the former plan and support for ten users, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that can help you keep expenses down. In this article, we discuss with you a few answers from small business owners who use these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read these instructions to learn the cancelation terms along with other details.
Can brokers use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to customers’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and small operations with only a couple of products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with large support teams. Love It Chat 4 U