Background Loyal 9 Marketing
There is no reason live chat should not be simple. Loyal 9 Marketing
It’s about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has another approach.
Pure Chat is a live chat program that aids small companies deliver instant replies and convert more prospects.
You’re not likely to find anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with clients who need answers fast.
So let us take a deeper look into the live chat system to know who it’s ideal for and which of those attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, full chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has generally favorable ratings. We also shared its own available pricing options.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the program is easy to set up and navigate due to its user friendly interface. They also like the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they were in a position to convince customers to commit to a purchase within minutes of communicating through the app. He also likes how the tool provides them with a way to answer clients’ questions quickly and promote their products without the usage of mobile calls.
Most Useful Negative User Review
An individual who left a negative review of Chat on Capterra whined about getting timed out with notifications. He clarified that this makes it hard to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time is dependent upon how well you can track your visitors. By way of instance, if you are sitting on the Pure Chat backend you have the ability to see which users are browsing your website in real time. So if someone is considering a pair of shoes you sell on your site, you understand precisely what to begin speaking about, and you have the instruments for making canned answers for specific parts of your site. Loyal 9 Marketing
The obvious start to this particular review is the true chat interface. Does this feel useable for both novices and advanced users?
Everything starts by showing a chat box into the new visitor. If they have been to your site before, the representative about the backend sees each the customer information and interactions that have occurred in the past. It works just like an instant messenger, (in which the talks come in real-time), but it also lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re offered for chatting so that customers know when you’re online.
Implementing a chat box on your website only takes a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box looks like before, during and after the conversation. Feel free to modify around colors, set causes for when the chat box pops open and then configure the types that you want people to fill out before talking to you.
You have the opportunity to go with the default option stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who would love to manage live chats while on the move. For instance, if you have to leave the office but still want to provide the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are taken over to the cellular apps. You have settings for actually carrying out the talks, together with setting your availability, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real time. Your customer support is continually managed, since it works like texting from the cell phone.
The coverage is one of the strongest sections of Pure Chat, because it not only provides you the functionality for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your staff or to determine which unruly customers you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. By way of instance, a site is provided for studying about updates and tips, while the Guides page is full of advice on how best to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page gives you a good notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email support in-app and on the web site for all plans. Loyal 9 Marketing
Pure Chat does not have a free trial. However, you do not want one at all, because the provider delivers a solid free plan that you can continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of features you don’t get together with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 site, boundless chats per month, per 1 day chat history and native mobile programs.
Starter — For $20 a month you get support for two consumers, two websites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the former plan and support for five customers, three websites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and support for ten users, five sites, an unlimited chat history and also the capacity to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that can help you keep expenses down. In this report, we discuss with you some responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who are not pleased with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to react to customers’ queries from anywhere.
When choosing a live chat program, it is important that the software integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for testing and small operations with only a couple of goods and one rep. The Starter Plan is probably the most common, while the Development Strategy gets up there for companies with large aid teams. Loyal 9 Marketing