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Let’s Begin with JivoChat’s home page. As a major fan of green and that’s connected to nature, a leaf above their logo and green background instantly made me feel calm. Well played, JivoChat! M Facebook Chat Free Download
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I liked about the Signing up process is that I could see how many steps are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox part, accessible in the app’s sidebar — there land each the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their data this handy little attribute is put on the correct and it is useful when targeting your clients’ needs. What is more, below we’ve site visitors department, telling us about each of the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user authors to you before he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect bottom, asking if they want to chat, fast answer or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It offers customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two plans: one is quite basic and another one might be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. M Facebook Chat Free Download
A nice addition that they Provide is what they call a Callback feature. What it does is that people can leave you their number and you can call them back at your first convenience. On their website they are stating:”Chat is suitable for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo won’t make you switch between the apps to reply. All messages from social networks appear directly in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on cellular, they will surely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, that’s the entire documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more satisfied, they also supply reports that monitor the level of your customer services.
Concerning the Plan, The whole website looks very nice and I can even say that UX doesn’t lack in that department. There is 1 thing that confused me when I was on the primary site , I clicked on the conversation window three days, before I realized that I want to click exactly on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they provide, and I believe They will be scaling and supplying different plans using a larger range of attributes To satisfy their future clients. M Facebook Chat Free Download