Why choose Crisp? M Live Chat
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right choice for your company and startup too. You may understand how to compare live talks and that metrics could be significant for you too. M Live Chat
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity and the pricing appears to outperform the advantage. Our choice was clear at that moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was intriguing. All live chats we attempted had that attribute, a few at higher price tagsothers together with a poorly implemented search feature, and so the background wasn’t available. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake once. We can not limit on the contacts we create because we really wish to make contact with them all. Endless contacts was exactly what we were searching for (in an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They believe the same way we do at Storyblok, we do not wish to limit the consumer to the usage of the machine (eg. Content entries or contacts), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a good way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the first paid plan.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live chats offer. In all honesty, we’re not sending many emails, because we hate spam on our side. Therefore we like to send certain mails to specific target groups and : we really like the execution in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker seats is rather Intriguing, it’s something you can control. You could choose 1 accounts for the entire team (which can be cheap with the majority of options ), or you might go for one chair for every team member. Since we want to have this personal approach to our customers the notion of using one account for the whole group was dropped immediately. We’ve begun to compare the very first paid plan against the majority of the high tier plans to observe the way the price scales . The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free strategy permitted 2 representatives, which was great for analyzing. M Live Chat
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools already – so we concentrated on how they operate and function with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade plans and feature together with the highest tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those attribute we did not need but might have to pay for. We are pleased to say we believe we got the best match for us, maybe it will fit as nicely for you. We saw the listing of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We could have had the exact same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all customers who are looking for a live chat themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are glad that we made that choice. If you have a query or wish to inform us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! M Live Chat