Background M Live Chat
There is no motive live chat shouldn’t be easy. M Live Chat
It’s all about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a far too intimidating interface using tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program that aids small businesses deliver instant replies and convert more leads.
You’re not likely to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite simple to communicate with customers who need answers quickly.
So let us take a deeper look to the live chat system to know who it is best for and all of the attributes are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has normally positive evaluations. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the app is simple to set up and navigate due to its user friendly interface. They also like how the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive review of Pure Chat on G2 Crowd stated that they have been able to persuade customers to commit to a purchase within minutes of communication through the app. He also likes how the tool provides them with a means to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it difficult to maintain agents who’ve retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting conversations at the right time depends on how well you may track your traffic. For example, if you are sitting on the Pure Chat backend you have the capability to see which users are browsing your site in real time. So if someone is considering a pair of shoes you sell on your website, you know exactly what to start speaking about, and you even have the instruments for making canned responses for specific components of your website. M Live Chat
The obvious beginning to this particular review is that the actual chat interface. Does it feel usable for both novices and advanced users?
It all begins by revealing a chat box into the new visitor. If they have been to your website before, the representative on the backend sees each the customer information and interactions that have happened before. It works just like an instant messenger, (in which the chats arrive in real-time), but it also lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are available for chatting to ensure clients know when you are online.
Implementing a chat box on your website only requires a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box looks like before, during and after the conversation. Don’t hesitate to change about colors, set triggers for when the chat box pops open and then configure the types that you want individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d love to manage live chats while on the move. For instance, if you need to leave the workplace but still wish to provide the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are taken over to the mobile apps. You have settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when seeing who’s on your site in real time. Your customer support is continually managed, since it works just like texting from the cell phone.
The reporting is one of the strongest sections of Pure Chat, because it not only gives you the functionality for exporting reports, but it provides beautiful graphs and vision for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions about your staff or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you will discover for live chat. By way of example, a site is provided for studying about updates and tips, while the Guides page is full of information about the best way best to sell online, how to manage rude clients, how to obtain more live chats and more.
The FAQ page gives you an idea about what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you’ll have to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email support in-app and on the web site for all plans. M Live Chat
Pure Chat doesn’t have a free trial. But you do not want one at all, because the provider delivers a strong free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a wide set of features you don’t get with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 site, boundless chats each month, a one day chat history and native mobile apps.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything from the previous plan and service for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you get everything out of the previous plan and service for ten consumers, five sites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free program for people just testing out the system, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can help you keep down expenses. In this report, we share with you some answers from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not pleased with their services. Read these directions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
When choosing a live chat software, it’s essential that the software integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is very good for testing and small operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for companies with big aid teams. M Live Chat