Summary Mac Chat
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their emblem and green background instantly made me feel calm. Well played, JivoChat! Mac Chat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up process is I could see how many steps are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There is the Inbox part, available from the app’s sidebar — there territory each the incoming requests from your customers. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their information — this convenient little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we have website visitors section, informing us about each of the folks on our site.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they wish to chat, quick reply or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and the other one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Mac Chat
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that people can leave you their amount and you can call them back at your earliest convenience. On their site they are stating:”Chat is convenient for delicately accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as a broker, Jivo won’t force you to switch between the programs to answer. All messages from social networks appear right in the JivoChat desktop and/or mobile app.
Another of the Additions is the Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on mobile, they will definitely find it very convenient.
In case that’s not sufficient, They are throwing an API for developers, which is the whole documentation developers can utilize if they want to incorporate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market just for 4 years — and this matter takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that monitor the quality of your customer service.
Concerning the Plan, The entire site looks very nice and I can even say that UX doesn’t lack in that department. There’s 1 thing that confused me when I was on the main site I clicked on the conversation window three times, before I realized I need to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody on chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a standard live chat option, it actually does come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they provide, and I think They’ll be scaling and supplying different programs using a larger selection of features To satisfy their future customers. Mac Chat