Intro Mac Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are many customizable aspects of this tool, and using live chat which can be found on your own site is a process which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Mac Chat
The Live chat program itself is much more involved than your normal client. You’ll have the ability to see every one of those visitors which are on your website at any given time, as well as their IP address, their own referral origin, their regional time, operating system and a whole lot more. Though some of the information is going to be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re brought to a site that seems somewhat old fashioned. It looks like it’s packed with ads, except it’s only a website version of ProvideSupport. If you wont let that disturb you too much, you may read the next steps which you should take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If you want to match your Site’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions involving agents. The other representative can follow-up the situation and answer within seconds. It is useful when an agent does not possess the knowledge to address the case. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Mac Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The video tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of character might have no impact on customer service on your website, it certainly discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is your best option or each the plans. They provide 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old expression of the program, you may discover there what you need to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All features (outside of further operators) could be accessed with this free time trial period. Provide Support won’t continually harass you if you do not take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to give this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to continue from that point. Mac Chat