Intro Mac Live Chat
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the tool, and having live chat which can be found on your website is a process that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to examine and break down the varied elements of Live Chat by ProvideSupport.com. Mac Live Chat
The Live chat program itself is much more involved than your average customer. You will have the ability to observe each of the visitors that are on your site at any particular time, as well as their own IP address, their own referral source, their regional time, working system and much more. Though some of this info will be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are brought to a site that looks a little old fashioned. It looks like it is packed with advertisements, but it’s just a site version of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions involving agents. Another agent can follow-up the situation and reply within minutes. It is useful when an agent doesn’t possess the knowledge to solve the instance. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Mac Live Chat
Provide Support Cons
I am not a avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole site. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of personality here might not have any impact on customer service on your site, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is your best option or all of the plans. They provide 3 plans — small business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info provides you an insight in what customers are searching for. You have tons of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you might discover there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you do not take advantage of the supply, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of charging and service that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from that point. Mac Live Chat