Overview Mac Live Support
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party customer. There are lots of customizable facets of this tool, and using live chat which can be found on your own site is a process which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Mac Live Support
The Live chat app is a great deal more involved than your normal customer. You will have the ability to observe each of the visitors that are on your site at any particular time, as well as their IP address, their own referral source, their regional time, operating system and a whole lot more. While some of the info will be much more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any help. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website which looks a little old fashioned. It seems like it’s packed with advertisements, except it’s just a website version of ProvideSupport. If you wont let that bother you too much, you may read the next steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your own Website’s style, you are able to customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions between representatives. The other representative can follow-up the case and answer within minutes. It’s helpful when an agent doesn’t possess the knowledge to address the case. Thanks to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Mac Live Support
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock image which gives you the belief that everything there does not have any character as well. The movie tutorial I watched felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer support on your website, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is the best option or each the plans. They provide 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information gives you an insight into what customers are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you may find there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All features (out of further operators) could be accessed with this free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and service that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to give this app a download, try it out for 30 days, and choose at the end of the free period if you would like to continue from that point. Mac Live Support