Why choose Crisp? Magento 2 Ios App
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect decision for your business and startup as well. You may understand how to compare live chats and which metrics could be important for you also. Magento 2 Ios App
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their focus from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we are looking for quality service and not quantity and the pricing appears to outperform the advantage. Our choice was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had that feature, some at higher price tagsothers together with a badly executed search feature, and so the history was not available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we make because we really want to make contact with them all. Endless contacts was what we were searching for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do in Storyblok, we do not wish to limit the user to the usage of the system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those causes are a good method to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From Time to Time we send emails Using our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content based on some metrics people live chats offer. To be honest, we’re not sending many mails, because we hate spam on our side. So we want to send specific emails to particular target groups and again: we really like the execution in the Crisp client. It’s straightforward and fulfilled our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Interesting, it’s something that you can control. You could choose 1 account for the whole team (which is cheap with the majority of options ), or you could go for one chair for every team member. Since we want to get this personal approach to our customers the notion of using one account for the whole team was dropped instantly. We have started to compare the first paid plan against most of the high tier programs to see how the cost scales . The highest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for analyzing. Magento 2 Ios App
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our tools – so we concentrated on how they operate and perform together with Slack. We tested some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users using a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for the customers. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we contrasted the lower tier plans and attribute with the highest tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”ending” and those attribute we didn’t need but might have to cover. We’re pleased to say that we believe we got the very best match for us, perhaps it will fit as well for you. We saw the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we’d and already do recommend it to all customers who are looking for a live chat themselves. We have updated to the Crisp endless plan some time ago, and are thankful we made that choice. If you’ve got a query or want to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Magento 2 Ios App