Introduction Magento 2 Live Chat
Let’s start with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Magento 2 Live Chat
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is I could see just how many measures are still left. Here’s a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There’s the Inbox part, available in the app’s sidebar — there land all of the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can view your existing conversations. It looks like this:
When chatting with your Clients you can immediately check their information this handy little attribute is put on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors section, telling us about each the folks on our website.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they want to chat, quick answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and another one may not be enough if you are working with partnerships businesses. However, as always, it all depends on your needs. Magento 2 Live Chat
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that people could leave you their amount and you can call them back at your first convenience. On their site they’re saying:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in touch with your possible leads later.
JivoChats is incorporated With Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not force you to change between the programs to reply. All messages from social networks appear directly in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on cellular, they will surely find it rather convenient.
In case that’s not enough, They are throwing an API for developers, which is the whole documentation programmers can use if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which track the quality of your customer services.
In terms of the design, The entire website looks very nice and that I can also say that UX doesn’t lack in that section. There is one thing which confused me when I had been on the main site I clicked on the chat window three times, before I realized I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who’re searching for a standard live chat solution, it actually will come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They will be scaling and providing different plans with a larger selection of attributes To satisfy their future clients. Magento 2 Live Chat