Why Select Crisp? Magento 2 Rest Api Example
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way you can make the perfect decision for your business and startup too. You will know how to compare live talks and that metrics might be significant for you also. Magento 2 Rest Api Example
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which somehow shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity and the pricing appears to outperform the benefit. So our decision was apparent at that moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans that this is common), here the cost scaling was interesting. All live talks we tried had this feature, a few at higher price tagsothers together with a poorly executed search feature, therefore the background was not accessible. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the connections we create because we actually wish to make contact with them all. Endless contacts was exactly what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do in Storyblokwe don’t wish to restrict the consumer to the use of the system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same website for over 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we tested and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send relevant content based on some metrics those live talks provide. In all honesty, we’re not sending many mails, because we hate spam on our side. So we like to send specific emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent chairs is kinda Interesting, it is something that you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of options ), or you might go for a single seat for every team member. Since we like to get that personal approach to our clients the idea of using one account for the entire group was dropped instantly. We have started to compare the first paid program against most of the high tier programs to see how the cost scales . The highest prices we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was great for analyzing. Magento 2 Rest Api Example
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our resources – so we concentrated on how they operate and perform with Slack. We analyzed some of them and many are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one station to reply to your users using a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we compared the lower grade programs and feature with the highest tier plans, some are economical at the start and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”ending” and those attribute we did not need but might have to cover. We’re pleased to say that we believe we got the very best match for us, maybe it will fit as nicely for you. We found that the listing of 8 facets above is all you want to locate your best match.
We made contact with incredible great people (thank You!) And companies all over the globe. We might have had exactly the same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all clients that are searching for a live chat themselves. We have updated to the Crisp endless plan a while ago, and are glad we made that decision. In case you’ve got a question or want to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Magento 2 Rest Api Example