Intro Magento Chat Extension
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of this tool, and using live chat which can be found on your site is a procedure which may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Magento Chat Extension
The Live chat program itself is much more involved than your normal client. You’ll have the ability to see each of the visitors that are on your website at any given time, in addition to their own IP address, their referral origin, their regional time, operating system and a whole lot more. Though some of this info is going to be much more valuable than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
After you set up an account, You’re brought to a site that looks a little old fashioned. It seems like it is full of advertisements, but it is just a website edition of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons for your emails, produce a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If you want to match your own Site’s style, you are able to personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing chats involving agents. The other representative can follow-up the situation and answer within minutes. It’s useful when an agent doesn’t possess the knowledge to address the instance. Thanks to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Magento Chat Extension
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The image on the home page is a Stock picture which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your website, it certainly discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is the ideal option or all the plans. They offer 3 plans — little business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor information gives you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the program, you might find there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All attributes (out of additional operators) can be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you do not take advantage of their supply, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of billing and service that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion is to provide this app a download, try it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. Magento Chat Extension