Intro Magento Chat
Provide Support is a Live Chat Service that can be implemented on websites and operated remotely as a third party customer. There are many customizable facets of this tool, and using live chat available on your own site is a procedure that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Magento Chat
The Live chat app is a great deal more involved than your average customer. You’ll have the ability to observe every one of those visitors which are on your website at any given time, in addition to their own IP address, their own referral origin, their regional time, operating system and a whole lot more. While some of this information will be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a site that seems somewhat old fashioned. It looks like it is full of ads, except it is just a site version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps that you ought to take, like customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat looks more personal. The live chat button on the site can be chosen from an present gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that fit your site’s main theme.
If you want to match your Site’s style, you are able to personalize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to move ongoing discussions involving representatives. Another agent can follow the case and reply within seconds. It’s helpful when an agent does not possess the knowledge to solve the case. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Magento Chat
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole site. The image on the home page is a Stock image which gives you the belief that everything there does not have any character too. The movie tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of character here might not have any effect on customer support on your site, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is the best option or all of the plans. They offer 3 plans — little company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight in what customers are searching for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the program, you may discover there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (outside of further operators) could be accessed with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion is to provide this app a download, try it out for 30 days, and choose at the end of the free period if you’d like to keep from there. Magento Chat