Why Select Crisp? Magento Create Custom Rest Api
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect choice for your company and startup too. You may understand how to compare live talks and that metrics might be important for you also. Magento Create Custom Rest Api
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We have Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 company suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. Our choice was clear at that moment: we needed to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this feature, some at higher price tagsothers together with a badly implemented search feature, therefore the history wasn’t accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake already once. We can’t restrict on the connections we make because we actually wish to make contact with them all. Unlimited contacts was what we were searching for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the same way we do at Storyblokwe do not wish to restrict the consumer to the use of the machine (eg. Content entrances or contacts), we would like to scale as their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in all options we analyzed and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics people live chats provide. In all honesty, we are not sending many emails, because we hate spam on the side. So we want to send specific mails to specific target groups and again: we really enjoy the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Intriguing, it is something you can control. You could choose 1 account for the entire team (which is cheap with the majority of solutions), or you could go for one seat for each team member. Since we want to have that personal approach to our customers the notion of using one account for the whole group was dropped instantly. We’ve begun to compare the very first paid plan contrary to most of the high tier plans to see how the price scales again. The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest package has unlimited agents seats included. Also, their free strategy permitted 2 agents, which was excellent for analyzing. Magento Create Custom Rest Api
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added most of our tools – so we concentrated on how they work and function together with Slack. We analyzed some of them and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the customers. Which is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade programs and attribute with the highest tier plans, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those feature we did not need but would need to cover. We are pleased to say we believe we have the best fit for us, perhaps it will fit as nicely for you. We found the listing of 8 facets above is all you want to find your best match.
We made contact with incredible Fantastic people (thank You!) And businesses all over the globe. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all of clients who are looking for a live discussion . We’ve updated to the Crisp unlimited plan some time ago, and are thankful that we made that decision. In case you have a query or want to inform us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send us a tweet or talk to us with Crisp! Magento Create Custom Rest Api