Why choose Crisp? Magento Custom Api
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the right choice for your company and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Magento Custom Api
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the cost scaling was interesting. All live talks we tried had that feature, a few at higher price tagsothers combined with a poorly implemented search feature, and so the background wasn’t available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the connections we make because we really want to earn contact with them all. Unlimited contacts was exactly what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They believe the identical way we do at Storyblokwe don’t wish to limit the consumer to the usage of this system (eg. Content entries or entries ), we want to scale as their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those causes are a good way to help your viewers with queries they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we tested and mainly available in the very first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live chats provide. In all honesty, we’re not sending many emails, because we also hate spam on our side. Therefore we want to send certain emails to particular target groups and : we really like the execution in the Crisp customer. It is straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent seats is rather Intriguing, it is something you can control. You could choose 1 account for the entire team (which can be cheap with most options ), or you could go for a single chair for every team member. Since we want to get this personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We’ve started to compare the first paid program against most of the high tier plans to observe the way the price scales again. The highest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Magento Custom Api
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t actually use integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our tools already – so we concentrated on how they work and perform with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for the clients. That is exactly what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we compared the lower tier plans and feature with the maximum tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”end” and those attribute we didn’t need but would have to cover. We are glad to state we think we got the best match for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to locate your own best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live discussions as well, but the price combined with the attribute set Crisp does provide, we’d and do recommend it to all clients that are looking for a live chat themselves. We have upgraded to the Crisp unlimited plan a while ago, and are glad we made that choice. In case you’ve got a query or wish to inform us about your adventure with Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Magento Custom Api