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Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Magento Footer
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is I could see just how many measures are still left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox part, accessible in the app’s sidebar — there territory all the incoming requests from your customers. Then, we’ve got a section Chats, where you are able to see your current conversations. It looks like this:
When conversing with your Clients you can quickly check their data — this convenient little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve website visitors department, telling us about all of the folks on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast selection of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out exactly what a user writers to you before he or she sends it. It makes responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the only thing that is missing is that it is not very scalable. You’ve only two plans: one is quite basic and another one may not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Magento Footer
A Wonderful addition that they Offer is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t force you to change between the apps to answer. All messages from social networks appear right in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
In case that’s not enough, They’re throwing an API for developers, which is the entire documentation developers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which monitor the quality of your customer service.
In terms of the design, The whole site looks really nice and I may even say that UX doesn’t lack in that section. There’s 1 thing that confused me when I was on the primary site , I clicked on the conversation window three days, until I realized that I want to click just on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its job. For companies who’re searching for a standard live chat option, it actually does come for a fair price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they provide, and I think They’ll be scaling and supplying different plans with a larger selection of attributes To meet their future customers. Magento Footer