Intro Magento Live Chat Extension
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party customer. There are many customizable aspects of this tool, and using live chat available on your website is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Magento Live Chat Extension
The Live chat program itself is much more involved than your average customer. You’ll have the ability to see each of the visitors that are on your site at any given time, in addition to their IP address, their referral source, their local time, operating system and a whole lot more. While some of this information will be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a website that looks a little old fashioned. It seems like it’s packed with advertisements, but it’s only a website version of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps which you ought to take, like customizing your conversation messenger window, then add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your Site’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats involving representatives. Another representative can follow the case and answer within seconds. It’s helpful when an agent doesn’t have the knowledge to solve the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Magento Live Chat Extension
Provide Support Cons
I’m not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole site. The image on the home page is a Stock image which gives you the impression that everything there does not have any personality as well. The movie tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your site, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is the best option or all the plans. They offer 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight into what customers are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you may discover there what you want to provide customer service to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (out of further operators) could be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you if you do not take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use in conjunction with the”no hassle” form of charging and service that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to provide this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to keep from there. Magento Live Chat Extension