Overview Magento Live Chat
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Magento Live Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your Website, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is that I could see just how many steps are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox part, accessible from the app’s sidebar — there land all of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to view your current discussions. It looks like this:
When chatting with your Clients you can quickly check their information — this handy little attribute is put on the correct and it is useful when targeting your customers’ needs. What is more, below we’ve site visitors department, telling us about each of the folks on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user writers to you before he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, fast answer or ignore (which, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You have just two strategies: one is very basic and another one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Magento Live Chat
A nice addition that they Offer is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not force you to switch between the programs to reply. All messages from social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on mobile, they will surely find it very convenient.
If that is not sufficient, They are throwing an API for developers, that’s the whole documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they have been on the industry just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports which track the quality of your customer service.
Concerning the Plan, The whole website looks really nice and that I may even say that UX doesn’t lack in that department. There’s one thing which confused me though: when I was on the main websiteI clicked on the conversation window three times, until I understood that I need to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that whenever I needed something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re looking for a basic live chat solution, it actually does come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I believe They will be scaling and providing different plans using a wider range of attributes To meet their future clients. Magento Live Chat