Intro Magento Live Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are lots of customizable facets of the particular tool, and using live chat which can be found on your own site is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Magento Live Chat
The Live chat program itself is a great deal more involved than your average customer. You’ll be able to observe every one of the visitors which are on your website at any given time, as well as their own IP address, their referral source, their regional time, operating system and much more. Though some of this information will be much more beneficial than the rest, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You are brought to a site that looks somewhat old fashioned. It looks like it’s packed with ads, but it’s only a site version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you ought to take, like customizing your chat messenger window, add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. You can also add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between representatives. The other agent can follow-up the case and reply within seconds. It’s helpful when an agent doesn’t possess the knowledge to address the case. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Magento Live Chat
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I miss the personalization when it concerns the whole website. The picture on the home page is a Stock image which provides you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of personality might have no effect on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is the best alternative or each of the plans. They offer 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized service. A geographical demonstration of real-time visitor information gives you an insight in what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the program, you may discover there what you need to give customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (outside of further operators) could be accessed with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of their supply, either, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and service that is provided. None of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your website, our best suggestion is to provide this program a download, try it out for 30 days, and choose at the end of the free period if you’d like to keep from there. Magento Live Chat