Why choose Crisp? Magento Mobile Api
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right choice for your company and startup as well. You will know how to compare live talks and that metrics could be significant for you too. Magento Mobile Api
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which shifted their attention from a live chat to an”all in one business suite”. Their live chat still functions, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re searching for quality service rather than quantity and the pricing appears to outperform the advantage. Our decision was clear at that moment: we needed to move on.
We found 14 times background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was interesting. All live chats we tried had that attribute, some at higher price tagsothers combined with a poorly executed search feature, and so the history was not accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can’t limit on the connections we make because we really wish to earn contact with them all. Unlimited contacts was what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do at Storyblok, we don’t want to limit the consumer to the use of the machine (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a fantastic way to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in most solutions we tested and mainly available in the very first paid program.
Possibility to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should be able to send relevant content based on some metrics people live chats offer. In all honesty, we’re not sending many emails, because we also hate spam on our side. So we want to send specific emails to particular target groups and : we really enjoy the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Amount of brokers
The broker chairs is rather Interesting, it’s something that you can control. You could choose one account for the entire team (which can be cheap with most options ), or you might go for one seat for each team member. Since we want to have this personal approach to our clients the idea of using one accounts for the entire team was dropped immediately. We have begun to compare the first paid plan against the majority of the high tier plans to see how the cost scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for analyzing. Magento Mobile Api
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t actually utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our resources – so we focused on how they operate and function together with Slack. We analyzed some of these and many are actually working very well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client support, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we contrasted the lower tier plans and attribute together with the highest tier plans, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and changed from a competition because of that expensive”ending” and those attribute we didn’t need but would need to pay for. We’re pleased to state we think we have the very best fit for us, perhaps it will fit as nicely for you. We found the listing of 8 aspects above is all you want to find your own best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we would and do recommend it to all clients that are searching for a live discussion . We have updated to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a query or wish to tell us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send a tweet or chat with us with Crisp! Magento Mobile Api