Summary Magento Online Chat
Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to character, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Magento Online Chat
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is I could see how many steps are still left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox part, accessible in the app’s sidebar — there territory all of the incoming requests from your customers. Then, we have a section Chats, where you can view your current conversations. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little feature is put on the right and it is invaluable when targeting your customers’ needs. What’s more, below we have site visitors department, informing us about all of the folks on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user authors to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they want to chat, quick answer or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s forever free and it includes up to five agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that’s missing is that it’s not very scalable. You have just two plans: one is very basic and another one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Magento Online Chat
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is convenient for accompanying customers on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you switch between the apps to answer. All messages from social networks appear right in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on cellular, they will definitely find it very convenient.
If that’s not enough, They are throwing an API for developers, which is the entire documentation developers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which track the level of your customer service.
In terms of the Plan, The entire site looks very nice and that I may also say that UX does not lack in that section. There is 1 thing that confused me when I had been on the primary site , I clicked on the chat window three days, until I realized I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re looking for a standard live chat option, it truly will come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they’re really good in what they provide, and I think They will be scaling and providing different programs using a larger selection of features To satisfy their future clients. Magento Online Chat