Overview Magento Online Chat
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are lots of customizable facets of this tool, and having live chat which can be found on your site is a procedure that may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Magento Online Chat
The Live chat app is a great deal more involved than your average client. You will have the ability to see each of those visitors that are on your site at any given time, as well as their own IP address, their referral origin, their local time, operating system and a whole lot more. While some of the information will be much more beneficial than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card needed.
After you install an account, You are brought to a website which seems somewhat old fashioned. It seems like it’s full of advertisements, except it’s just a website edition of ProvideSupport. If you wont let that bother you too much, you can read the upcoming steps that you ought to take, such as customizing your chat messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited . You can also see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats between agents. Another agent can follow-up the case and reply within minutes. It’s useful when an agent doesn’t possess the knowledge to solve the case. Due to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Magento Online Chat
Provide Support Cons
I am not a avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The picture on the home page is a Stock picture which provides you the belief that everything there doesn’t have any personality too. The video tutorial I watched felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality might have no effect on customer service on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your ideal option or each of the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information provides you an insight into what clients are looking for. You’ve got a lot of customization options that you can use in your conversation.
If you are not bothered by A tiny old expression of the application, you may discover there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All features (outside of additional operators) can be accessed with this absolutely free time trial interval. Provide Support will not always harass you if you don’t take advantage of their offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of billing and support that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this program a download, check it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Magento Online Chat