Why choose Crisp? Magento Rest Api Create Product
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how you can make the right choice for your business and startup as well. You will understand how to compare live chats and which metrics might be significant for you too. Magento Rest Api Create Product
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat before, which shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our team members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. So our choice was clear at that moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans that this is common), also here the price scaling was intriguing. All live chats we attempted had this feature, some at higher price tags, others combined with a poorly implemented search feature, therefore the background was not available. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake once. We can’t limit on the contacts we make because we really wish to earn contact with all of them. Unlimited contacts was what we were searching for (at an affordable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They think the identical way we do at Storyblok, we don’t wish to limit the consumer to the use of this system (eg. Content entrances or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a fantastic method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in all solutions we tested and mainly available in the first paid program.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content based on some metrics people live chats provide. In all honesty, we’re not sending many emails, because we hate spam on the side. Therefore we want to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a sensible price tag.
Number of agents
The agent chairs is rather Intriguing, it’s something you can control. You could choose 1 account for the whole team (which is cheap with the majority of solutions), or you could go for one seat for each team member. Since we want to have that personal approach to our clients the notion of using one account for the entire team was dropped immediately. We have begun to compare the very first paid program against most of the high tier programs to observe the way the price scales . The greatest prices we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their highest package has unlimited agents seats included. Also, their free plan permitted 2 agents, which was great for analyzing. Magento Rest Api Create Product
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our resources already – so we concentrated on how they operate and perform with Slack. We analyzed some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to reply to your users employing a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for the customers. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower tier programs and feature together with the highest tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those attribute we did not need but might need to cover. We’re glad to say we think we got the very best match for us, perhaps it will fit as nicely for you. We saw that the list of 8 facets above is all you want to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had the exact same experience with other live chats as well, but the price tag combined with the attribute set Crisp does provide, we would and already do recommend it to all customers that are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. In case you have a query or want to inform us about your experience using Crisp and other live chats, feel free to drop us a comment below or send us a conversation or talk to us using Crisp! Magento Rest Api Create Product