Overview Magento Support Chat
Let Us start with JivoChat’s home page. As a big fan of green and that’s connected to character, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Magento Support Chat
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see how many measures are still left. Following is a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox part, available from the program’s sidebar — there land all the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Clients you can quickly check their information — this convenient little attribute is put on the correct and it is invaluable when targeting your customers’ needs. What is more, below we have website visitors department, informing us about each of the folks on our website.
Speaking of traffic Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you before he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors write a message, an agent get the small pop up on the right underside, asking if they want to chat, fast answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is permanently free and it includes up to five agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Magento Support Chat
A Wonderful addition that they Provide is what they call a Callback attribute. What it really does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is convenient for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to change between the apps to reply. All messages from social networks appear directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will definitely find it very convenient.
If that’s not sufficient, They’re throwing an API for developers, which is the whole documentation developers can use if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports that monitor the quality of your customer service.
Concerning the Plan, The whole website looks really nice and that I can also say that UX does not lack in that section. There’s one thing that confused me though: when I had been on the main site I clicked on the conversation window three times, before I realized that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody on chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its own job. For businesses who are looking for a standard live chat option, it actually will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they offer, and I believe They will be scaling and providing other plans using a wider range of attributes To meet their future clients. Magento Support Chat